Medical Virtual Services

Why are virtual medical assistant (VMA) services becoming increasingly vital? The COVID-19 pandemic has posed significant challenges for healthcare providers, leading to the cancellation of many elective procedures. Doctors in Los Angeles, CA, have faced similar hurdles, with a sharp focus on the pandemic forcing clinics to conserve cash reserves during these trying times.

With operational hours reduced, physicians have had to explore new alternatives to traditional assistants and full-time employees to manage their workloads. Virtual medical assistant services are essential, especially as the technology used by VMAs can significantly lower administrative costs, allowing you to concentrate more on your practice.

What Can a VMA Offer?

A VMA can perform all the functions of an in-house assistant, including managing phone calls, scheduling appointments, maintaining patient charts, and keeping inpatient and outpatient information up to date. In addition, they may provide more specialized services, such as file transfers over remote networks, creating spreadsheets and databases, and utilizing billing software to handle invoices and insurance claims.

It’s crucial to choose a virtual medical assistant provider that ensures the highest level of security to protect sensitive information and is HIPAA compliant. While remote VMAs are widely available, it’s important to hire from a firm with a proven track record of vetting and onboarding highly qualified candidates.

At ARC Pointe Group, we  deliver comprehensive solutions tailored to your company operational needs. Our focus extends beyond simply providing highly trained VMAs; we work collaboratively with your practice to enhance efficiency and optimize workflows.

Let us help you focus on what truly matters: delivering exceptional care to your patients while we manage the administrative demands.