Healthcare Call Center
Healthcare Call Center
At ARC Pointe Group we provide comprehensive outsourced management of your customer care, shifting the focus from human resources management to enhancing customer loyalty. Our healthcare call center services are designed to streamline your operations, allowing you to concentrate on delivering superior patient care.
Call centers play a critical role in enhancing the efficiency and effectiveness of healthcare delivery, contributing to better patient outcomes and satisfaction.
- Improved Patient Access
- Increased Efficiency
- Enhanced Patient Experience
- Cost-Effective
- Data Collection and Management
- Telehealth Support
- Increased Appointment Reminders
- Crisis Management
- Multilingual Support
Customized Healthcare Call Center Operations
In today’s competitive healthcare market, effective customer interaction stands out as a crucial differentiator. Our Virtual Medical Assistant support an array of services tailored to meet the evolving needs of medical providers and patients:
- Case Management
- New Patient Intake
- Appointment Scheduling
- Procedure Scheduling
- Chart Updates
- Document Processing
- Imaging Follow-up
- Contact Management
- Insurance and Billing Follow-up
- Compliance with HIPAA Standards
- Bilingual Support
Proven Impact on Healthcare Customer Satisfaction
ARC Pointe’s Virtual Medical Assistant (VMA) programs have a strong track record of delivering high customer satisfaction within the healthcare sector. Leveraging over a decade of expertise in healthcare communications, we have evolved from using registered nurses to including doctors and other healthcare professionals to provide comprehensive support across phone, internet, and email. Our approach ensures that no call goes unanswered, which is crucial in retaining and growing patient relationships and, ultimately, practice productivity.
