High Performance Solutions

High Performance Solutions

ARC Pointe Call Center specializes in delivering high-quality nearshore call center solutions, catering to clients across North America, Europe, and the Pacific Rim. Our comprehensive services, from help desk support to outsourced customer care, customer acquisition, and retention, are designed to enhance your effectiveness and efficiency. By partnering with ARC Pointe, you elevate your performance to the next level. Our approach is powered by a highly trained and motivated workforce, cutting-edge technologies, and a unique network of nearshore and offshore call centers. Leveraging our contact center capabilities, we help you grow your customer base and expand into new markets seamlessly.

Customer Acquisition Solutions

With ARC Pointe, our highly motivated and certified customer acquisition teams can drive the growth of your customer base and facilitate expansion into new markets. Our customer acquisition solutions include:

  • Inbound customer acquisition
  • Account activation and management
  • Customer win-back

Technical Support Excellence

Resolve technical issues promptly to maintain customer loyalty. ARC Pointe offers Level 1 and Level 2 help desk/technical support. Our specialists resolve a significant percentage of support requests on the first call, ensuring precise, timely, and cost-effective assistance.

Our technical support solutions cover:

  • Installation support
  • User support
  • Troubleshooting
  • Revenue Optimization

Maximize revenue from your customer base with ARC Pointe’s “service-driven sales” customer service model. Our customer care specialists undergo rigorous training in customer service best practices, including rapport building and active listening. They are adept at identifying and presenting relevant up-sell and cross-sell opportunities. Additionally, we prioritize your most valuable customers, ensuring they receive extended or higher-level service when needed.

Our customer care solutions encompass:

  • Order Processing
  • General and Billing Inquiries
  • Reservation Processing
  • Warranty Assistance
  • Product Registration

Partner with ARC Pointe Call Center for high-performance solutions that drive growth and enhance customer satisfaction.