Healthcare Call Center

At ARC Pointe Healthcare Call Center , we provide comprehensive outsourced management of your customer care, shifting the focus from human resources management to enhancing customer loyalty. Our services are designed to streamline your operations, allowing you to concentrate on delivering superior patient care.

Virtual Medical Assistant (VMA) Services

Our Virtual Medical Assistants are highly experienced and capable of augmenting your internal onsite team. They provide reliable, human-touch assistance that aligns with the dynamic demands of the healthcare sector, ensuring peace of mind for both providers and patients.

VLA Services and Healthcare Call Center services

Customized Healthcare Support Operations

Customized Healthcare Call Center Operations

In today’s competitive healthcare market, effective customer interaction stands out as a crucial differentiator. Our VMAs support an array of services tailored to meet the evolving needs of medical providers and patients:

Case Management
New Patient Intake
Appointment Scheduling
Procedure Scheduling
Chart Updates
Document Processing
Imaging Follow-up
Contact Management
Insurance and Billing Follow-up
Compliance with HIPAA Standards
Bilingual Support

Proven Impact on Healthcare Customer Satisfaction

ARC Pointe’s Virtual Medical Assistant (VMA) programs have a strong track record of delivering high customer satisfaction within the healthcare sector. Leveraging over a decade of expertise in healthcare communications, we have evolved from using registered nurses to including doctors and other healthcare professionals to provide comprehensive support across phone, internet, and email. Our approach ensures that no call goes unanswered, which is crucial in retaining and growing patient relationships and, ultimately, practice productivity.

Our call center services are designed to offer smart patient management solutions that enhance office efficiency, foster patient loyalty, and generate referrals. We provide end-to-end support, handling everything from routine calls to complex inquiries with timely and effective responses. Whether you are new to healthcare call center services or looking to switch providers, ARC Pointe offers customized programs tailored specifically to meet your unique needs, ensuring seamless integration and exceptional service.