Help Desk/Technical Support
In today's competitive marketplace, the frustration produced by long hold times, and incomprehensible or incompetent support staff can quickly result in lost customers and lost revenue.
ARC Pointe offer a full range of support, from tier-1 handling of common issues to multiple-tier support applications. We are well versed in building and integrating single as well as multi-tiered help desk support solutions. In either environment, the results are satisfied customers, reduced service costs and an increase in the lifetime value of your customers.
Our help desk/technical support experience includes virtually all areas and applications, including:
- Tier 1 and 2 troubleshooting
- Software support
- Internet service problems
- Computer hardware support
- Corporate help desk support
- Warranty or post-warranty support