Call Center Services
“The goal as a company is to have customer service that is not just the best but legendary.”
- Sam Walton, Founder of Walmart
ARC Pointe offers call center solutions in the nearshore region. Our outsourced customer support call center services run the range from complete customer care to outbound call centers focused on sales and surveys. We are also one of the few call centers in the Internet dating customer support market.
- US based management team with an average of twenty years of experience
- Strategically located bilingual call centers throughout the world
- Specialized call center capabilities including 24x7 services and multilingual call centers available
- Flexible capacity
- Mitigate risk associated with testing the viability of offshore services
- US based, central, point of contact for seamless program management involving multiple centers
ARC Pointe is a call center service provider offering nearshore and offshore call center services. We offer call center services in the financial services, insurance, telecommunications, healthcare, publishing and Internet dating industries. Outsource call center services can be a very effective way of lowering costs and attrition, while providing quality service to your customers.
Each time that a customer contacts you, your call center service provider has an opportunity to build upon your relationship with that customer. ARC Pointe’s call centers services focus on developing a successful customer care strategy that adds value each time we interact with your customer.
Different situations require different levels of customer interaction and attention. ARC Pointe delivers with a range of solutions and combinations that cater to the preferences of the people you want to attract with our telemarketing services. As a result, they're able to interact with you the way they feel most comfortable - and when it's most convenient.
More competition, more messages in the marketplace, more reasons for customers to sell their loyalty to the highest bidder. ARC Pointe Call Center Solutions has found a way around that phenomenon - with customer support call center solutions that generate more meaningful dialogue between your company and your customers. So you not only enjoy longer customer lifecycles, but more profitable interactions as well.
A quick glance around and you’ll notice how much we depend on technology. Smartphones, digital pictures, online banking and social networking are just a few that come to mind. As a society, we have an ever-increasing dependence on technology and with that comes the need for customer care for technology consumers. The quality of help desk support they receive is just as important as the quality of the product itself and is critical in maintaining customer satisfaction and loyalty.
ARC Pointe provides the most advanced telecommunications equipment and leading technology available today and employs only the most experienced telemarketing professionals in the industry. Our sales teams are self-motivated, trained, and focused on providing an exceptional customer experience. Our technology and staff combine to providing you with superior quality and cost-effective outbound and inbound telemarketing services.
ARC Pointe Call Center Solutions provides both domestic and international receivables management/collections programs. Our dedicated team offers comprehensive experience in loss mitigation and provides a consultative approach, and industry best practices to create strategies emphasizing customer retention while reducing losses and delinquency rates, while adhering to all of the telemarketing services and collections quidelines.
ARC Pointe provides full voice, chat, email and document translation services in over a dozen languages.
Many businesses looking to expand their market share are engaging diverse ethnic groups here in North America in addition to pursuing international opportunities. The ability to deliver customer care in multiple languages and through multiple communication channels is critical to this approach. Languages such as Spanish, French, Italian, German, Dutch and Portuguese increase opportunities for businesses to pursue international and diverse ethnic markets. Offering multilingual voice, email and chat support make communications channels even more inviting for new customers.