The call center outsourcing industry is replete with companies who claim they are the best in the business and have the highest quality standards. So, what really makes a contact center truly stand out?
“A great brand is a story that’s never completely told.”
- Scott Bedbury
For ARC Pointe Call Center Solutions, we believe it is our unique culture and approach to the nearshore call center solutions market resonates with our current clients, allowing us to build long-term relationships. We have proven experience in providing the quality and professionalism required to succeed in this industry, but also demonstrate innovation and flexibility. More importantly perhaps, is our ability to deliver on their outsourcing goals and improve on their results with other outsourcers or in-house operations. Secondarily, the nearshore contact center solutions market offers an improved cost structure and much lower agent turnover.NEAR
ARC Pointe’s offshore call center solutions offer companies a wide array of features and benefits. Our offshore call center solutions help you reduce costs while still providing excellent service to their valued customers.
ARC Pointe call centers solutions offer proven and reliable solutions, that combine the advantages of lower cost labor with the stateside strengths that for years have made ARC Pointe an industry leader in outsourced customer support, help desk support solutions and telemarketing services.
ARC Pointe offers bilingual call centers providing customer service support solutions in the most widely spoken languages in the U.S.; English and Spanish, enabling you to effectively respond to the specific needs of your customers. Additionally our multilingual call centers offer French, German, Portuguese, Italian and Dutch language support.
Taking positive steps to create a better world for our employees, our communities and ourselves.
Our vision is to be the leading integrated, global BPO solution provider by continuously enriching our clients' value propositions, by providing innovative service solutions to our clients to create maximum value for their customers, while maintain our CORE values.
ARC Pointe Call Center Solutions provides high quality nearshore contact center solutions to clients in North America, Europe and the Pacific Rim. From help desk support, outsourced customer service support, customer acquisition and customer retention, we can improve your effectiveness and efficiency. Partnering with ARC Pointe take your business to the next level of performance.
The right leadership makes all the difference.
Our nearshore call center solutions, combined with a Philippine presence offer the best in class - Managua, Nicaragua | Panama City, Panama | Santiago, Dominican Republic | Bogota, Colombia | Berbice, Guyana | Manila, Philippines