Multilingual/Bilingual Call Centers
Many businesses looking to expand their market share are engaging diverse ethnic groups here in North America in addition to pursuing international opportunities. The ability to deliver customer care in multiple languages and through multiple communication channels is critical to this approach. Languages such as Spanish, French, Italian, German, Dutch and Portuguese increase opportunities for businesses to pursue international and diverse ethnic markets. Offering multilingual voice, email and chat support make communications channels even more inviting for new customers.
Multilingual Call Centers – The ARC Pointe Difference
- Agent Training & Certification
To enforce high quality standards, our multilingual customer service agents are critically assessed in the interview process on their reading, writing, speaking and translation skills in both English and the language of the queue they will be working in.
- Neutral Accents
The location of our centers and consistency of language being spoken ensures that we maintain accent-neutral queues in all languages in our multilingual call centers.
- Language Consistency
In our multilingual call centers, agents converse with callers in one language throughout the duration of their shift, increasing the quality of each call through consistency of communication.
Why Do You Need Bilingual Call Centers?
- Spanish is the second most common language spoken in the United States after English
- Spanish is the fastest growing minority group in the United States
- Spanish is the most widely taught non-English language in U.S. secondary schools and institutions of higher education.
With locations in Panama, Colombia, and Nicaragua, we can provide superior bilingual call center services to our clients. ARC Pointe’s bilingual call center services, provide the capability to communicate in English and Spanish and will enable your business to experience opportunities in a range of markets and benefit from a higher customer acquisition rate.