No Customer Problem is Unimportant or Unfixable
In a couple of my clients, I've noticed an uncommon attitude towards the customer experience.
Where most companies often push back on trying to solve customer problems, these unusual companies take the opposite approach. They assume that No customer problem is unimportant or unfixable.
Compare that to the litany of reasons most companies give for not fixing their customer experience problems:
Thanks to: Peter Leppik