A Great Way To Deal With A Know-It-All Customer
I wish I could take the credit for all of the strategies I share in Winning at Work and in my books. But the truth is, I learn far more from the people around me than I could ever teach. Several years ago, when I was working in South Africa, I witnessed a virtual clinic on how to deal with a Know-It-All customer. It was a wonderful thing to watch, and I thought it would be worth sharing.
Thanks to: Shaun Belding